Shipping & Return Policy

Return Policy

We hope you are fully satisfied with your purchase from Dark Moon Coffee Roasters. In the event where you desire to return an item, we have a few guidelines to help you through the process. 

Merchandise and Equipment Returns

We offer a 30-day return from order date on our merchandise and equipment products. Merchandise and equipment must be returned in the original packaging and in brand new, unused condition to receive a refund. We will extend this period during the holiday season as necessary.

We cannot offer returns on any used merchandise or equipment products. If you have questions or are unsure about any of our products, feel free to reach out to us at info@darkmoon.coffee, as we would love to give you more information before making your purchase. 

Coffee Returns

Because coffee is a food product, we will not be able to accept returns on any of our roasted or green coffee. 

We roast our coffee in house daily to ensure we are providing the freshest roasted coffee possible. Each coffee goes through various roasting profiles before the perfect one is chosen to highlight that coffee’s unique attributes. Grind size and date of grinding can have a significant impact on the outcome of your cup, so we encourage customers to grind their coffee immediately before brewing whenever possible.

If you are dissatisfied with your roasted coffee choice, please contact us so we can help you choose a coffee that better fits your taste preferences and ensure you’re getting the best out of your brew.

Shipping Damages & Incorrect Orders

We ask that you inspect your package upon arrival as soon as possible. If your package was damaged, please email info@darkmoon.coffee with photos and the amount of product lost, and we will work with you on resolving the situation. If your order was incorrect or missing product, please contact us at info@darkmoon.coffee and we will work with you on resolving the issue right away.